Refund policy

Refund Policy for All Vibes

Overview

At All Vibes, we are committed to delivering high-quality Smart Video Tours that meet your expectations. If you are not satisfied with our services, please review our refund policy below:

One-Time Purchases

100% Satisfaction Guarantee: If you are not completely satisfied with your one-time purchase, you may request a full refund within 3 business days of receiving your video. To initiate a refund, please contact our support team with your order details.

Monthly Subscription

Cancellation and Pro-Rated Refunds: You may cancel your subscription at any time. Upon cancellation, you may be eligible for a pro-rated refund based on the unused portion of your subscription period. To cancel and request a pro-rated refund, please contact our support team.

Revisions: Monthly subscribers can request up to two revisions per video to ensure the final product meets your expectations. Revision requests must be submitted before placing a new video request, as submitting a new request finalises the previous one.

General Conditions

Service Not Delivered as Described: If the service was not delivered as outlined in our terms, you may be eligible for a refund. Please contact our support team to discuss your concerns.

Technical Issues: In the event of technical problems on our end that prevent the delivery of your video, you may request a refund or choose to have the service re-performed at no additional cost.

Contact Us

For any refund requests or questions regarding our refund policy, please reach out to our support team at hello@allvibes.co.uk.

Dispute Resolution

For disputes regarding refunds, contact All Vibes' support team for resolution. All matters will be addressed in compliance with UK law.