Pause and Cancellation Policy
At All Vibes, we prioritise flexibility to suit your needs. Whether you want to take a break or end your subscription, we’ve designed our policies to be simple and transparent.
Pause Policy
You can pause your subscription at any time, ensuring you're not charged while taking a break. This is perfect if you only have a few video requests or need time to plan future projects. Here's how it works:
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Flexible Pausing:
You can pause mid-billing cycle and preserve your remaining subscription days. -
Billing Cycle:
Our billing operates on a 31-day cycle. For instance:- If you use the service for 21 days and pause, you will have 10 days of service remaining.
- You can resume your subscription anytime and use those days whenever needed.
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How to Pause:
Submit a pause request via your account settings or email our support team.
Cancellation Policy
You can cancel your subscription at any time via your account settings. Here's what to expect:
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Pro-Rated Refunds:
- If you cancel mid-cycle, you will be refunded for the unused days.
- Example: If you use 20 days of a 31-day cycle and cancel, you will be refunded for the remaining 11 days.
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Access to Content:
- Completed projects remain available for use.
- New video requests will no longer be processed after cancellation.
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Immediate Effect:
- Once canceled, your subscription stops at the end of your billing period, and any unused days are refunded.
Examples
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Pause Example:
- Subscription start: October 1
- Pause request: October 21
- Remaining days: 10 days saved for later use
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Cancellation Example:
- Subscription start: October 1
- Cancellation request: October 20
- Pro-rated refund: October 21–31 → Refund for 11 days
Request Process
- To pause or cancel, log in to your account settings or contact our support team at hello@allvibes.co.uk.
- Allow 2 business days for processing.
- Refunds will be processed within 7–10 business days after approval (Refund Policy).